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PSB.2007.04.001

EPSON

Product Support Bulletin

Date: April 2, 2007 Originator: VS

PSB #: PSB.2007.04.001 Authorization:

Reference: TI 06-0491 Rev.B Total Pages: 2

Product(s): Expression 10000XL/1640 XL/1680/1600/800/836 XL, Perfection

3490/3590/4490/V700/V750/V100/V350/1240U/1250/1260/1640/1650/1660/

1670/2400/2480/2580/3170/3200/4180/4870/4990/640U/1200U/610, GT-

2500/15000/30000 series scanners

Subject: Scanning Application Force Quits on Mac OS 10.4

This bulletin was created to inform you of an error that may occur when opening a TWAIN-

compliant scanning application on a Macintosh computer running OS 10.4.

Description of Problem:

When launching a Twain-compliant scanning application after deleting your Epson Scan driver

with an Epson Scan uninstaller not compatible with your scanner model, the application will

force quit during start-up. For example, using a Perfection 4490 driver uninstaller to delete a

Perfection 3490 driver will cause your scanning application to suddenly close during start-up.

This issue affects the following TWAIN-compliant applications:

EPSON Creativity Suite When pressing the Scan button, the Scan

Assistant force quits

Copy Utility Force quits during start-up

Photo Impression Force quits during start-up

Photoshop Elements Force quits during start-up

Photoshop Force quits during start-up

Photoshop CS2 Force quits during start-up

This issue can also occur under the following conditions:

1) Dragging the Epson Scan folder (located in the Applications folder) to the Trash can

2) Upgrading your scanner and using the Epson Scan driver from the new scanner to

delete the driver from the older scanner, and then installing the new driver

Operating Systems Effected:

Mac OS 10.4 to 10.4.9

Affected Epson Scan Driver Versions:

2.70A or later

1 2 3 4 5 6 7 8

Resumo do Conteúdo

Página 1 - Product Support Bulletin

Page 1 of 2PSB.2007.04.001EPSON Product Support BulletinDate: April 2, 2007 Originator: VSPSB #: PSB.2007.04.001 Authorization:Reference: TI 06-0491

Página 2 - PSB.2007.04.001

Page 2 of 2PSB.2007.04.001Correct Procedure for Deleting Epson Scan Driver:! Use the driver specifically written for your scanner model to uninstall

Página 3

Page 1 of 2 EPSON PRODUCT SUPPORT BULLETIN Date: 04/01/2003 Originator: TC PSB #: PSB.2003.04.003 Authorization: Reference: N/A Total Pages: 2

Página 4 - Page 2 of 2

Page 2 of 2 Windows 2000 did not support the USB 2.0 hardware specification at the time it was first released. Refer to Microsoft Knowledge Base A

Página 5

EPSON PRODUCT SUPPORT BULLETIN Date: 1/10/2002 Originator: JD PSB #: PSB.2002.01.003 Authorization: Reference: TE00-667 Rev.A Total Pages: 1 Produc

Página 6

1 EPSON PRODUCT SUPPORT BULLETIN Date: 10/02/2001 PSB No.: PSB.2001.10.002 Reference: N/A Originator: JD Authorization: Affected Product(s): P

Página 7

1 EPSON PRODUCT SUPPORT BULLETIN Date: 9/07/2001 PSB No.: 2001.08.002 Reference: TE01-045 Rev. B Originator: TC & JD Authorization: Aff

Página 8

2 ** Stylus Scan Notes: 1. You must install the Stylus Scan drivers in a true 9.1 environment. Do not install in OS X Classic, the installation wil

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Epson GT-30000 Boletim

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